![]() ![]() Internally we don't see this behaviour, so i'm guessing it must be the Pulse Secure. When the user successfully can connect, i get a reply to my pings. I cannot ping our gateway by hostname or ip as well. I've have connected to the users laptop using Teamviewer, to see what's going on.Įven while they are succesfully connected, i'm not able to ping our Domain controller by hostname or IP. ![]() We only have a few external users during day-time. They receive the same error and after a while and some tries they can connect. Users are starting to work, make connection to our internal network and try to start an RDS session. Type a valid Remote Desktop Gateway server addressĪfter waiting some time, and trying to connect, out of the blue they can connect.Ģ. Your computer can’t connect to the remote computer because the Remote Desktop Gateway server address is unreachable or incorrect. After this happends they are no longer able to log on and receive an error: A user sucessfully connects using the Pulse Secure client, logs on the RDS farm and after some time, while being at work, the session seems to freeze/ disconnect. Yes some ISP do vblock certain ports and VPN access, find out what ports he is trying to use then use http:/ / tools/ open-ports check check if ports are open or being blocked, probably best to give the isp a call too. have them set up a second VPN instance with. have them connect internally via the VPN server and then watch the site could be an issue between VPN server and site, not between your client and the VPN server. ![]() Randomly we receive calls from external user who are complaining about the following:ġ. further troubleshooting tips: - have them check that the website IS viewable from the server itself, i.e. The message reads 11/8/18 3:51:13 AM, eWON with serial number ‘xxxx-xxxx-xx’ is moved from vpn server VPN11 - SoftLayer US to VPN28 - Softlayer Washington 2 during the account server switch operation. Remote users are logging in, using the Pulse Secure (Used to be Juniper Junos Pulse) VPN client.Īfter setting up a connection to our internal network, the users use a. Reviewed the eWON log files and found that on 11/8/18 there is an entry that the vpn server was switched. To test VPN ping times, simply perform a Ping test when connected to a VPN server. ![]()
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